Help & FAQs

Our cancellation policy permits you to cancel your order within 2 hours of making it on our website. Should you decide to cancel, we kindly ask that you contact us directly. Given the unique customization of our products, refunds or replacements are offered exclusively for defective items or those that significantly differ from their description. Claims must be lodged within 7 days of delivery, and refunds will only be issued for the product's unit price. Note that shipping and handling fees are not subject to refund

For certain products, there is a limited period post-purchase during which you may cancel your order. To find out if your order qualifies for cancellation, please don't hesitate to contact us. You can email contact@personalizedfrome.com or text us at 413-433-6257 for immediate assistance.

We're thrilled to receive your feedback! Whether you have questions, concerns, or simply want to share your thoughts, we'd love to hear from you. Reach out to us via email at contact@personalizedfrome.com or text us at 413-433-6257 for immediate assistance. We assure you that we'll respond within 48 hours. Just keep in mind that inquiries received on Fridays will be tackled on the following Monday, but we'll do our best to get back to you even faster. So don't hesitate to get in touch with us!

Every single one of our products is created on demand. This means that as soon as you place your order, we start crafting your item exclusively for you. This approach ensures that we maintain our high standards of quality. Our production process involves customization, a strict quality control system to ensure that each item is in perfect condition, and careful packaging.

As every product is made upon order, it requires a specific period to prepare your item before it can be shipped to you. The time it takes for your order to arrive from our facility to your delivery address is what we call the shipping time.

Please note that the duration of production and shipping varies depending on the product purchased and the destination. Keep in mind that the time frames provided are estimates.

At Personalized For Me, we are pleased to offer shipping across the United States, including Puerto Rico and Hawaii, ensuring our unique and personalized items reach a broad audience. We're committed to making our products available to as many customers as possible and are continuously working to expand our shipping capabilities.

As part of our ongoing efforts to grow our reach, we are actively exploring opportunities to add more countries to our list of shipping destinations. Keep an eye on our updates, as we aim to make our items accessible to an even wider audience worldwide.

For the most current information on shipping destinations, please revisit our website regularly or subscribe to our newsletter. This way, you'll be among the first to know as soon as new countries are added to our shipping list.

Refund Processing Time

At Personalized For Me, we understand that receiving your refund promptly is essential. Once a refund has been approved, please allow up to 5 - 10 business days for the refund to be processed and credited back to your original payment method. This timeline can vary depending on your bank's or credit card company's processing times.

We strive to handle all refund requests efficiently, and we will keep you informed throughout the process. If you have any questions regarding your refund status or haven't received your refund within the expected timeframe, please get in touch with us directly through our Contact Page at Track My Order 

We're here to ensure your refund is processed as smoothly and quickly as possible.

Returns, Refunds, and Order Cancellation Policy

At Personalized For Me, we prioritize your satisfaction and understand the importance of receiving products that meet your expectations. Due to the custom nature of personalized items, we offer refunds or replacements only in cases of defects or significant deviations from the product description. A claim must be submitted within fourteen days of delivery, and refunds will be processed for the unit price eligible for reimbursement. Shipping and handling costs are non-refundable.

Damaged Items or Poor Quality: If your item arrives damaged or has a poor-quality print, we require a photograph highlighting the issue. We will replace any items damaged or with poor-quality prints at no additional cost to you, although we are not responsible for items damaged during shipping.

Incorrect Product Shipped: If you receive a product different from your order, please send us a photograph showing the discrepancy. We will replace any incorrectly shipped items at no extra charge.

Design Issues: For concerns regarding the design printed on your product, please send us a photograph for review. Credits, refunds, or reprints for design-related issues will be issued at the discretion of Personalized For Me, wildly if the printed design significantly deviates from the submitted artwork. Each case will be thoroughly investigated to ensure a satisfactory outcome.

When you place an order on our website, your credit card will be charged immediately in accordance with our payment processing policy. If you choose to cancel your order within the first 2 hours after placing it, kindly inform us through email contact@personalizedforme.com or text. 413 433 6257

Order Cancellation Policy: You are welcome to cancel your order within 2 hours of its placement to avoid any issues. Please note that while the charge occurs instantly, the refund process may take a few days to be reflected on your account. We appreciate your understanding that returns are not accepted, and any request for a refund or replacement after your order has been processed will result in the forfeiture of the item(s) and a charge for the return shipping fee.

If there are any concerns with your product or you need to submit a claim, please email or text us your order number and the email address associated with your order. We commit to addressing your concerns quickly and to your satisfaction. For any assistance, you can contact us through our Contact Page at https://personalizedforme.com/pages/contact.

Refund Processing Time

At Personalized For Me, we understand that receiving your refund promptly is essential. Once a refund has been approved, please allow up to 5 - 10 business days for the refund to be processed and credited back to your original payment method. This timeline can vary depending on your bank's or credit card company's processing times.

We strive to handle all refund requests efficiently, and we will keep you informed throughout the process. If you have any questions regarding your refund status or haven't received your refund within the expected timeframe, please get in touch with us directly through our Contact Page at https://personalizedforme.com/pages/contact. We're here to ensure your refund is processed as smoothly and quickly as possible.

Wondering about the status of your purchase? Stay in the loop with ease! To keep a close eye on your order's journey and get real-time updates, simply visit our dedicated tracking page. Click the link below to access your account and view the latest progress of your order:

Track My Order

This convenient feature ensures that you're always informed about the status of your order, from the moment it's placed until it arrives at your doorstep. If you have any questions or need further assistance, our customer service team is here to help.

We understand that timely delivery is crucial to you and strive to ensure all orders arrive as expected. However, we also recognize that delays can sometimes occur for various reasons beyond our control.

If your order has yet to arrive within 15 business days, we sincerely apologize for the inconvenience and urge you to contact our dedicated customer service team. Here's how you can reach us:

• Phone: Call us at 413-433-6257
• Email: contact@personalizedforme.com
• Contact Form: https://personalizedforme.com/pages/contact

Our team is on standby to assist with any delivery issues, provide updates on your order's status, and work on a resolution. We're committed to ensuring your satisfaction, and we will do everything we can to rectify the situation promptly.

Thank you for your patience and understanding. Your support means the world to us, and we're here to help every step of the way.

At Personalized For Me, ensuring the security of your transactions is paramount. We meticulously confirm each transaction with the issuing credit company and proceed only with orders that have been authorized. This vigilance helps safeguard against unauthorized transactions and potential fraud.

Transaction Verification and Security Measures:

• Credit/Debit Card Verification: For every credit/debit card order, CVV verification is a must to add an extra layer of security.
• Suspicious Activity: If a transaction appears suspicious or is declined, we may contact you to validate the transaction as part of our effort to confirm your identity. Depending on the situation, we reserve the right to cancel the order and will inform you promptly of any such decision.
• Buyer Protection: Many financial institutions, including credit card companies and PayPal, offer buyer protection for online transactions. We recommend contacting them directly for specific details, as policies can vary.

Online Security Features:

• SSL Encryption: Our website uses Secure Sockets Layer (SSL) software to protect your data during transmission. This software encrypts your information with 128-bit strength, making it secure from interception.
• Secure Connection Indicators: A safe connection is typically indicated by a small padlock icon at the bottom of your web browser window and the URL changing from 'http://' to 'https://.' These signs confirm that your connection to our site is secure.
• Transmission Security: If our website cannot establish a secure connection, we will not transmit your confidential information, thus preserving its safety.

Should you encounter any issues completing an order, or if you have concerns about the security of your transaction, our Customer Service team is ready to assist you. Please reach out to us if you need any help.